Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to flag a free spins offer that's changed? We'd rather hear it from you directly than leave outdated information sitting on the site. Here's how to reach us and what we can actually help with.
How to reach the team
The quickest way to contact Online Casinos is by email at [email protected]. We read every message that comes in, though during busier periods it can take a little longer than usual to reply — we aim to get back to most enquiries within a couple of business days.
When you write in, it helps to include:
- The name of the casino or offer your message relates to (for example, one of the brands listed on our site)
- What you noticed — a bonus term that's changed, a broken link, an incorrect rating, or anything else that doesn't match what you saw on a casino's own site
- Roughly when you spotted it, so we can check whether it's a recent change
What we can help with
We're a research and comparison site, not a casino operator, so there are some things we can and can't do:
- We can correct factual errors in a review, update a bonus offer that's changed since we last checked it, and answer general questions about how we rate and rank casinos or explain a bonus term you're unsure about.
- We can't access your account at any casino, process a withdrawal, resolve a dispute over a bonus you've claimed, or verify your identity documents. Those matters need to go directly to the casino's own support team, since they hold your account details, not us.
If your query is about responsible gambling — setting limits, self-exclusion, or where to find support — our Responsible Gambling page is the best place to start, and it points to further help beyond what we can offer by email.
Reporting an issue with a free spins offer
Free spins terms can shift quickly — wagering requirements, maximum cashout caps, or which slots qualify. If you find that an offer on our site no longer matches what a casino is actually advertising, that's exactly the kind of report we want. Tell us the casino name and what's changed, and we'll review it against the current offer before updating anything.
Feedback on our reviews and rankings
If you've played at a casino we cover and had an experience — good or bad — that doesn't match our write-up, let us know. We rely on published terms, licensing information and ongoing checks to keep our reviews current, but reader feedback is a useful second layer, especially when it comes to how quickly a bonus or free spins offer pays out in practice. It won't change a ranking overnight, but it does feed into how we reassess a brand over time.
For background on how those rankings are built in the first place, our About Us page explains our approach, and our Terms and Conditions cover how the site itself operates.
Before you write in
A quick check can sometimes save you a wait for a reply. If your question is about deposit or withdrawal timing, wagering requirements, or a specific free spins cap, that detail usually sits with the offer itself on the casino's page or within our review of it. If you can't find an answer there, that's when an email to us is the right next step.